Tilleybilleys Growth Academy Ltd

Last updated: August 2026

This Cancellation & Refund Policy applies to courses, programmes and digital educational products purchased directly from Tilleybilleys Growth Academy Ltd.

Please read this policy alongside our Terms & Conditions before making a purchase.

1. Etsy Mastery

Etsy Mastery is a paid educational programme delivered through the Tilleybilleys Growth Academy website and includes digital course content, live training and associated programme support.

The current price of Etsy Mastery is £997.

Payment may be made using the payment methods displayed at checkout, which may include Klarna, PayPal and Shop Pay. Where a third-party payment provider offers instalments or credit, its own eligibility requirements and terms will also apply.

2. Your Right to Cancel

Where you purchase online as a consumer, you may have a statutory 14-day cancellation period, subject to the nature of the content or services purchased and whether delivery has already begun.

Digital content is subject to specific rules. Where you expressly request or consent to digital content being supplied during the cancellation period and acknowledge that beginning supply will result in the loss of your statutory cancellation right, your right to cancel that digital content may be lost once supply begins.

Where a programme also includes services, such as live training, different cancellation provisions may apply to those services.

Nothing in this policy removes or restricts any statutory rights you have under applicable UK consumer law.

3. Access to Digital Course Content

Where immediate or early access to digital course materials is offered, we may ask you at checkout or before access begins to expressly:

• 
  consent to the digital content being supplied before the end of the applicable 14-day cancellation period; and
  
• 
  acknowledge that, once supply of that digital content begins, you may lose your statutory right to cancel that digital content.
  

If the required consent and acknowledgement are not obtained, your statutory cancellation rights will continue to apply as required by law.

4. Before Course Access Begins

If you wish to cancel before digital course access or programme delivery has begun, please contact us as soon as possible at:

support@tilleybilleysgrowthacademy.co.uk

We will review your request in accordance with your statutory rights and the terms applicable to your purchase.

5. After Digital Access or Programme Delivery Begins

Once digital course content has been supplied following the legally required consent and acknowledgement, you may no longer have a statutory right to cancel that digital content simply because you have changed your mind.

Where live services or other elements of a programme have begun, any cancellation or refund entitlement will depend upon the circumstances, the portion of the programme already supplied and your applicable statutory rights.

We will not refuse a refund where you are legally entitled to one.

6. Three-Month Membership Included With Etsy Mastery

Eligible Etsy Mastery students receive three months' membership access as part of their course package.

This included membership period does not reduce or replace any statutory rights relating to the Etsy Mastery purchase.

Any continuation of membership after the included three-month period will be subject to the membership terms and pricing communicated before any additional paid membership begins.

7. Payment Through Klarna, PayPal or Shop Pay

Choosing a third-party payment or instalment option does not change the total contractual price of the course unless expressly stated otherwise.

If a refund is approved or legally required, it will normally be processed through the original payment method where possible.

Where you have used a third-party payment provider, the timing and handling of refunded payments may also be subject to that provider's processes and terms.

You should not simply stop or cancel payments with a payment provider as a substitute for contacting us about a cancellation or refund request.

8. Problems With the Course or Digital Content

Your statutory rights are not affected by this policy.

If digital content or services are faulty, not as described or otherwise fail to meet applicable legal requirements, you may have statutory remedies.

Please contact us so that we can investigate and, where appropriate, provide the remedy to which you are entitled.

Contract terms cannot remove statutory consumer protections for faulty goods/services or things that are not as described.

9. Exceptional Circumstances

We understand that unexpected circumstances can arise.

Where you are not otherwise entitled to a statutory refund, we may choose to consider exceptional circumstances on a case-by-case basis.

Any discretionary refund, credit, transfer or other arrangement does not create an automatic entitlement for other customers or future purchases.

10. Cancellation by Tilleybilleys Growth Academy

If Tilleybilleys Growth Academy Ltd cancels a programme and cannot provide a reasonable alternative, affected customers will be contacted and any appropriate refund or alternative arrangement will be provided.

This does not affect your statutory rights.

11. How to Request a Cancellation or Refund

To request a cancellation or refund, contact:

Tilleybilleys Growth Academy Ltd
717 Whitehall Road
Leeds
England
LS12 6JL

Company Number: 17394503

Email: support@tilleybilleysgrowthacademy.co.uk

Please include your name, email address used when purchasing and your order number where available.